Our Privacy Commitments
Six core principles that underpin how ft888 collects, stores, and uses your personal information — in plain terms, before the full legal text.
Data Is Kept Secure
All personal and financial data on ft888 is protected by industry-standard SSL encryption in transit and AES-level encryption at rest. Unauthorised internal access is prevented by strict role-based access controls.
Data Collected with Purpose
ft888 only collects personal data that is necessary for the operation of the platform — account registration, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively.
No Sale of Personal Data
ft888 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data shared with partners is limited strictly to what those partners need to deliver the services they provide to ft888.
You Control Your Data
Registered players on ft888 have the right to access, correct, and request deletion of their personal data, subject to legal retention obligations. Requests can be submitted via the support team at any time.
Retention Only as Long as Needed
ft888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or the terms of our gaming licence. Data no longer needed is securely deleted.
Transparent Policy Updates
When ft888 makes material changes to this Privacy Policy, we update the publication date and, where practicable, notify registered players via the platform. Continued use of ft888 constitutes acceptance of the current policy version.
Contents
- 1. Who We Are
- 2. Scope of This Policy
- 3. Data We Collect
- 4. How We Collect Data
- 5. Legal Basis for Processing
- 6. How We Use Your Data
- 7. Data Sharing and Disclosure
- 8. Cookies and Tracking
- 9. Data Security
- 10. Data Retention
- 11. Your Data Rights
- 12. Children and Minors
- 13. International Transfers
- 14. Changes to This Policy
- 15. Contact Us
1. Who We Are
ft888 is an online gaming platform operating at ft888.one, providing sports betting, live casino, and slot gaming services to players in Pakistan and other permitted jurisdictions. References to "ft888", "we", "us", or "our" in this Privacy Policy refer to the platform operator and its associated entities responsible for the collection and processing of personal data in connection with ft888 services.
ft888 operates under an internationally recognised gaming licence. As part of the conditions of that licence, ft888 is subject to data protection obligations that align with internationally accepted privacy principles, including those reflected in the General Data Protection Regulation (GDPR) and comparable frameworks. This Privacy Policy is drafted to satisfy those obligations and to give players in Pakistan and elsewhere a clear and honest account of how their personal data is handled.
2. Scope of This Policy
This Privacy Policy applies to all personal data collected by ft888 in connection with the use of the ft888 platform, including but not limited to:
- Registration and account creation
- Identity verification (KYC) processes
- Deposit and withdrawal transactions
- Sports betting and casino gaming activity
- Customer support interactions
- Marketing communications (where consent has been given)
- Technical interactions with the platform, including log data and device information
This policy does not apply to websites, platforms, or services operated by third parties, even where those third parties provide services that integrate with ft888. Players are encouraged to review the privacy policies of any third-party service they use in connection with their ft888 account.
3. Personal Data We Collect
ft888 collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main data categories and the context in which they are collected.
| Data Category | Examples | Collection Context |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, CNIC/passport number | Registration; KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration; support interactions |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction amounts, USDT wallet addresses | Deposit and withdrawal processing |
| Gaming Activity Data | Bet history, game session logs, win/loss records, bonus usage | Platform use; responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic collection during platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Marketing Preferences | Promotional opt-in/opt-out status, communication channel preferences | Account settings; consent interactions |
ft888 does not collect special categories of personal data (such as health information, political opinions, or biometric data) unless this is specifically required under our responsible gaming obligations — for example, where a player voluntarily discloses a gambling-related health concern to our support team in the context of requesting self-exclusion.
4. How We Collect Your Data
4.1 Directly From You
The majority of personal data ft888 holds about you is provided directly by you during registration, identity verification, payment processing, or when you contact our support team. You are not required to provide personal data to browse the public-facing sections of ft888.one, but you must provide accurate personal information to create and maintain a registered account.
4.2 Automatically During Platform Use
ft888 automatically collects certain technical data each time you access the platform. This includes your IP address, browser type, device identifiers, session duration, pages visited, and actions taken within the platform. This data is collected via server logs, cookies, and similar technologies and is used primarily for platform security, fraud prevention, and service optimisation.
4.3 From Third-Party Service Providers
ft888 may receive personal data about you from payment processors (such as JazzCash, EasyPaisa, HBL, and UBL), identity verification service providers, fraud detection agencies, and analytics providers. Data received from these sources is handled in accordance with this Privacy Policy and the agreements ft888 maintains with each provider.
4.4 From Publicly Available Sources
In limited circumstances — primarily for the purposes of anti-money-laundering compliance and sanctions screening — ft888 may supplement your personal data with information obtained from publicly available databases or government registries.
5. Legal Basis for Processing Your Personal Data
ft888 processes your personal data only where a valid legal basis exists under applicable data protection law. The primary legal bases relied upon are:
- Contractual necessity: Processing required to perform the contract between ft888 and a registered player — including account management, bet settlement, and payment processing.
- Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money-laundering obligations, KYC requirements under our gaming licence, and responsible gaming duties.
- Legitimate interests: Processing carried out for purposes such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
- Consent: Processing for marketing communications, where you have given clear and freely withdrawable consent. You may withdraw marketing consent at any time through your account settings or by contacting the support team.
6. How We Use Your Personal Data
ft888 uses the personal data it collects for the following purposes:
- To create, manage, and maintain your ft888 player account
- To verify your identity in compliance with KYC and anti-money-laundering requirements
- To process deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20)
- To settle bets and gaming transactions and maintain accurate account records
- To detect and prevent fraud, money laundering, and other prohibited activities
- To monitor gaming behaviour in fulfilment of responsible gaming obligations and to identify players who may need support
- To operate and improve the technical performance of the ft888 platform
- To send transactional communications, including account confirmations, password resets, and security alerts
- To send marketing communications where you have provided valid consent
- To respond to customer support enquiries and complaints
- To comply with legal and regulatory reporting obligations under our gaming licence
7. Data Sharing and Third-Party Disclosure
ft888 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly as necessary:
7.1 Payment Service Providers
To process your deposits and withdrawals, ft888 shares relevant financial and identity data with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 gateway providers. These processors are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond the specific transaction they are processing.
7.2 Identity Verification and KYC Providers
ft888 uses regulated third-party KYC and identity verification services to validate the identity documents you submit. These providers operate under strict contractual data processing agreements with ft888.
7.3 Regulatory Authorities
ft888 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other government authorities where required by law or under the conditions of our gaming licence. ft888 will only make such disclosures to the minimum extent required by the applicable legal obligation.
7.4 Technology and Infrastructure Providers
ft888 uses third-party technology providers for hosting, cybersecurity, analytics, and customer support software. These providers process personal data on ft888's behalf and are contractually prohibited from using that data for their own purposes.
7.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of ft888's business, personal data may be transferred to the relevant successor entity. Players will be notified of any such transfer that materially affects how their data is processed.
8. Cookies and Tracking Technologies
ft888 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that allow ft888 to recognise returning visitors, maintain login sessions, analyse platform usage, and personalise your experience.
The main categories of cookies used on ft888.one are:
- Strictly Necessary Cookies: Required for the platform to function. These include session management cookies that keep you logged in to your ft888 account during a browsing session. These cookies cannot be disabled without affecting platform functionality.
- Performance and Analytics Cookies: Used to collect aggregate, anonymised data about how players use the ft888 platform, including which pages are visited most frequently and how players navigate between sections. This data is used solely to improve platform performance.
- Functionality Cookies: Used to remember your preferences such as language settings and display options, so that your ft888 experience is personalised on return visits.
- Security Cookies: Used to support fraud detection, session integrity checks, and bot prevention mechanisms on the ft888 platform.
You may configure your browser to reject or delete cookies; however, doing so may impair the functionality of the ft888 platform, including the ability to maintain an active login session.
9. Data Security
ft888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS/SSL encryption for all data transmitted between your device and the ft888 platform
- Encryption of sensitive data at rest within ft888's databases
- Role-based access controls limiting internal access to personal data to authorised personnel only
- Regular security assessments and penetration testing of platform infrastructure
- Two-factor authentication options available to all registered players
- Continuous monitoring for suspicious account activity and automated fraud detection
While ft888 takes all reasonable steps to secure your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in significant risk to your rights and freedoms, ft888 will notify affected players and the relevant regulatory authority in accordance with applicable breach notification obligations.
10. Data Retention
ft888 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and our gaming licence obligations. The following general retention periods apply:
- Account data and KYC records: Retained for a minimum of five years following account closure, in accordance with anti-money-laundering regulations applicable under our gaming licence framework.
- Transaction records: Retained for a minimum of five years to comply with financial record-keeping obligations.
- Gaming activity logs: Retained for a minimum of three years for regulatory reporting and responsible gaming monitoring purposes.
- Customer support communications: Retained for up to three years following the closure of the relevant support interaction.
- Marketing data: Retained until you withdraw consent or request deletion, subject to legal retention requirements.
Upon expiry of the applicable retention period, ft888 will securely delete or irreversibly anonymise your personal data.
11. Your Data Protection Rights
Subject to applicable law and the conditions of ft888's gaming licence, registered players hold the following rights in relation to their personal data:
Right of Access
You have the right to request a copy of the personal data ft888 holds about you, along with information about how that data is being used.
Right to Rectification
You have the right to request correction of any personal data ft888 holds about you that is inaccurate or incomplete. You can update basic account information directly from your account dashboard.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to overriding legal retention obligations under our gaming licence.
Right to Restrict Processing
You have the right to request that ft888 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Right to Data Portability
Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to ft888 processing your personal data on the basis of legitimate interests, and to withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact the ft888 support team via live chat. ft888 will respond to all valid data rights requests within 30 calendar days of receipt.
12. Children and Minors
ft888 strictly prohibits access to the platform by anyone under the age of 21. ft888 does not knowingly collect or process personal data belonging to individuals under 21. If ft888 becomes aware that personal data has been collected from an individual below the minimum age threshold, that data will be deleted immediately and the associated account will be permanently closed.
If you believe that a minor has registered or is using an ft888 account, please contact our support team immediately via live chat so that the matter can be investigated and resolved without delay.
21+ Only. All ft888 services are for adults aged 21 and above. Age verification is a mandatory part of the withdrawal process and may be requested at any time during account operation. Visit our Responsible Gaming page for more information on age controls and player protection tools.
13. International Data Transfers
ft888 operates infrastructure in multiple jurisdictions as part of its international gaming licence framework. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, ft888 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required in the jurisdiction from which the data originates.
Safeguards used by ft888 for international data transfers include contractual data processing agreements incorporating standard contractual clauses, and transfers to jurisdictions with adequacy decisions recognised under the applicable data protection framework. Players may request further information about the safeguards applicable to their specific data transfer circumstances by contacting the ft888 support team.
14. Changes to This Privacy Policy
ft888 reserves the right to update this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, operational practices, or platform functionality. When material changes are made, ft888 will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via the platform or registered email address.
Your continued use of the ft888 platform following the publication of any amendment to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with changes to the Privacy Policy, you must cease using the platform and request account closure.
ft888 maintains a record of prior versions of this Privacy Policy which may be provided upon written request submitted to the support team.
15. Contact Us Regarding Your Privacy
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how ft888 handles your personal data, please contact the ft888 support team in the first instance via the live chat facility on the platform. Our support team is available 24 hours a day, seven days a week.
ft888 takes all privacy concerns seriously and will acknowledge your enquiry promptly. Where a concern cannot be resolved informally, ft888 operates a formal complaints procedure through which unresolved matters may be escalated to the relevant supervisory authority under our gaming licence framework.
ft888's contact email for data protection enquiries is displayed as plain text within the contact section of the platform. ft888 does not accept service of formal legal documents by email; such correspondence must be directed to the registered office address associated with our gaming licence.
Your privacy is important to ft888. We are committed to handling your personal data with care, transparency, and respect. If you have any concerns about your data or your account, our support team is here to help around the clock. You can also review our Terms & Conditions and Responsible Gaming pages for further information about how ft888 operates.